This privacy policy discloses the practices for Secure IT Helpdesk NV, to protect privacy for users of its Service. From herein, the “Service” is defined as the user support and services owned and operated by Secure Secure IT Helpdesk, and its affiliates. Submitting your information on our website constitutes acceptance of this privacy Policy.
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1) INFORMATION COLLECTION AND USE: Secure IT Helpdesk NV, the sole owner of the information collected through the web site/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Secure IT Helpdesk NV, collects information from the users at several different points through our toolbar.

a) Personal Information: We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Secure IT Helpdesk NV, website user are not required to complete the registration form. During placing the order user is required to give user contact information (such as First and Last name, E-mail address, Physical address, Phone number(s), Personal identifier etc.). in order to verify the identity of the user and payment source. Secure IT Helpdesk NV, DOES NOT STORE any user contact details or payment method on our servers or computers. the information user enters is used by the Merchant service provider to validate user identity and place a charge on payment source upon placing an order. The merchant service providers are 100% PCI Complaint.

a)The user (You) hereby give consent to receive emails and or phone calls related to their sales orders, products and services. User information like email address and phone number is stored on PCI compliant Web hosting service provider with only administrative access to such information. The administrative access does not have any access to payment method information. (This includes renewal notifications, special offers, and surveys on improving our service) from or on behalf of Secure IT Helpdesk Nv, at the telephone number provided, including their wireless number, if applicable. The user (You) understands that consent is not a condition of purchase.

b) Payment Information: If user registers to use the Service provided by Secure IT Helpdesk NV, we will collect credit card information, and other payment information necessary in its encrypted form by payment processors and banks to complete a payment from user. Secure IT Helpdesk NV, and thereafter the payment information is not accessible or stored. In certain cases where a phone order is entertained we require to share user’s name, credit card number, expiration date and billing address with the credit card processing company over a secured encrypted protocol data stream. When processing a payment transaction, Secure IT Helpdesk NV, and will also obtain information regarding the amount of the payment and other transaction data. We may transfer this payment information thru an encrypted protocol to payment processors, Banks etc. only to the extent necessary in order to complete the payment processing. WE DO NOT STORE CUSTOMER PAYMENT DATA IN ANY FORM OR SHAPE.
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c) Computer System Information:

i) Subscriber Computer: We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and other programming purpose for which you have made the purchase of product or service from Secure IT Helpdesk NV. Generally, this information is required to provide you the services you purchase.

ii) Remote Access: While requesting computer programming services we may request taking control of your computer remotely. Secure IT Helpdesk NV, uses skilled computer professional and qualified tools over an encrypted secure protocol which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can provide software products and services you have purchased. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

iii) Diagnostic Tool: While Some online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Secure IT Helpdesk NV, and is sent securely over the Internet to their Solution server or a third party server such as original manufacturer of the software or hardware. Such information is used to help diagnose and solve end-user issues. Information collected by the Secure IT Helpdesk NV, application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.
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d) Live Help Session Records: Secure IT Helpdesk NV, reserve the right to monitor on-line and off-line sessions between user and a expert providing requested services to the customer for quality control of the Service provided to the Customer by such expert. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal quality control research. Session record data will not be correlated with personally identifiable data about individual customers.

e) Cookies: A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.

f) Log Files: We use IP addresses to analyze trends, administer the site and track software performance. such log files are deleted once the products and services delivery is completed.

g) Sharing: We will NOT share any information about our customers with anyone outside Secure IT Helpdesk Nevada for any reason or purpose.

h) Surveys & Contests : From time-to-time you may receive an email survey requests. Participation in these surveys or contests is completely voluntary and user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our products and services provided by Secure IT Helpdesk NV.

i) Children’s Online Policy: No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

2) SECURITY: This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our order placing form asks User to enter sensitive information (such as name and address), the information is encrypted and is protected with the best of the encryption software such as SSL. While we use encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our user information, not just the sensitive information mentioned above, is either purged in a timely manner or stored in highly restricted and encrypted data storage in our case on highly PCI complaint merchant service provider, payment processor or banks. All our employees and consultants are kept up-to-date on our security and privacy practices from time to time, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customer’s information is protected. In situations that are required by law, we may help acquire some information about a particular user or users to law enforcement agencies if required by the law.

a) Special Offers: We may send all new members a welcoming e-mail to verify password and login credentials. Established members will occasionally receive information on products, services, special deals, and newsletters.

b) Correction/Updating Personal Information: If User personally identifiable information changes or if User no longer desire the Service, we will provide a way to correct, update or remove User personal data provided to us in such a case where user have filled up registration form which is not necessary criteria for placing an order.

c) Notification of Changes: Secure IT Helpdesk NV, reserves the right to update this disclosure document at any time by posting changes online without notice. The most current version of the disclosures can be reviewed by clicking on the “privacy policy” hypertext link located on our web site Secureithelpdesk.com. It is your responsibility to refer to this document before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of such posted changes.

d) Opt-out Provision: Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us.

e) If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.

For any questions about the privacy policy document on our Web site, user can e-mail us using contact us page or directly email us at secureithelpdesk.com@gmail.com